Frequently Asked Questions

Frequently Asked Questions

Lessons are held on Zoom. If you’re not comfortable with digital tools, don’t worry! Before you start classes with My French Time, our team will explain how to install all the necessary applications and will always be available for technical support if necessary.

Of course you can, as long as your questions relate to your learning routine and the French language. You will have access to the WhatsApp or Telegram chat not only with your teacher but also with our team. We would be delighted to provide you with answers as quickly as possible.

Yes, it is entirely possible to reschedule or cancel your lessons if you notify your teacher 48 hours in advance. Classes canceled or rescheduled less than 48 hours in advance are non-refundable. In the case of a personal or medical emergency, exceptions can be made and you can reschedule or cancel without incurring any fees, by providing supporting documentation.

You can read the course descriptions we offer by following this link. If you are still unsure about which course would suit you best, feel free to contact us so that we can assess your needs together, or you can take one trial class (group lessons or culture club only) at a reduced cost, subject to availability.

You can take the test we created by following this link. Additionally, during your very first lesson with My French Time, your teacher will assess your level for each skill (reading comprehension, written production, listening comprehension, speaking). Your teacher will share the results with you so that you can track your progress.

You will, without a doubt! Our group lessons consist of a maximum of 10 students and during classes, you will work together in small groups (2-3 students) and your teacher will monitor your conversations and provide continual feedback. Conversation is at the heart of our lessons as we truly believe that when you speak a language, you learn it.